FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I cancel my order after placing it?
Orders cannot be cancelled once they are ready to ship.
What if my product arrives damaged or defective?
We offer a refund or replacement if the issue is verified through an unboxing video.
How long does it take to process a refund?
Refunds are processed within 2 business days after the returned item is received.
What if I refuse a prepaid order at delivery?
Return to Origin (RTO) fee is deducted, and the remaining amount is refunded.
Orders
Below are some of are common questions about orders
What happens if I’m unavailable for a COD delivery?
COD orders are cancelled if we’re unable to reach you after delivery attempts.
Can I choose a replacement instead of a refund?
Yes, you may opt for a replacement of the same product.
How do I share the unboxing video?
Send it via WhatsApp at +91 8981443204 or email connectus@imeco.in within 24 hours.
Products
Below are some common questions about our products
Do you accept returns for colour, design, or personal preference?
No, returns are not accepted for likeliness, aesthetics, or personal choice.
How can I contact customer support?
Email connectus@imeco.in, WhatsApp +91 8981443204, or call 1800 257 4100.